ID
To comply with anti-fraud and money laundering laws, we need to verify your identity before progressing your case.
We are required to carry out checks to comply with the law. We endeavour to protect you as much as possible, and that includes safeguarding you wherever possible from fraud, including identity theft. We need to be sure that you are who you say you are before we can act for you. We are also required to comply with Anti Money Laundering Regulations, including specific guidance applicable to the sector.
These regulations are designed to prevent money obtained as a result of criminal activity from being legitimised and laundered.
The sooner you are able to comply with the necessary checks we must carry out, the sooner we are able to progress your matter for you.
Frequently Asked Questions
We cannot undertake work on your behalf until the necessary checks are carried out, and therefore your identification and proof of address documents will be required as soon as you wish to instruct us. We must continue to confirm your identity and proof of address throughout our relationship with you, which may mean we periodically require you to submit further documents or verification. If your circumstances change and you move house, or change your name and / or bank details, we will carry out new ID and proof of address checks.
We use various platforms to confirm and verify the information and documentation you provide. A soft search may be present on your credit file once a check has been carried out – this will not affect your credit rating. We may also require a meeting with you via video call in order to confirm your identity where it has not been possible to do this via other sources. Our Privacy Policy confirms which platforms we may use to carry out a check.
We may require further information or documentation from you in order to complete our checks, and we will be in touch with you directly if so. If you have any questions about the process, please contact our ID Team: id@ctt-group.co.uk
We understand that verifying your identity can feel complex, especially when circumstances vary. We have created a range of resources to guide individuals through different situations – please see the helpsheet relevant to your situation, or email us at id@ctt-group.co.uk and we’ll be happy to help.
I am an individual based in the UK - download help sheet
I am an individual living outside the UK - download help sheet
I am a minor due to receive funds from an estate or trust - download help sheet
I act on behalf of a Charity due to receive funds from an estate or trust - download help sheet
I wish to request the return of documentation or information – download help sheet
I am assigning a life assurance policy, investment or pension nomination into (or out of) trust - download help sheet
I am resident in a care home and / or an attorney is acting on my behalf - download help sheet
It’s important that the name we hold for you, and use in any legal documentation, matches the name shown on your official identity documents and other legal records.
If your name appears differently across documents (for example, due to marriage, divorce, or a legal name change), we’ll need to confirm your current legal name to ensure your will or trust is valid and accurately reflects your identity - download help sheet
Where you are settling cash, investments or property into trust we are required to understand where the monies or assets have originated from, and are being transferred from, with documentary evidence.
In some circumstances, including where you are a Politically Exposed Person, we will need to understand how you have accumulated your overall wealth.
Where this is required, we will require documentation and information to show how you have acquired your assets, as we need to understand your full financial history - download help sheet
Browse Other Resources
The process of planning what will happen to you, your loved ones and belongings in the event of your death.
Probate is the process of dealing with a person’s estate and following their will.
Putting something into a trust is a way of deciding how it is passed on to someone else.
On this page, you'll find a clear overview of our products and pricing structure.
This sample Terms of Business document outlines the standard terms and conditions under which we provide our products and services to you